Claims




If you dispute your account operations or are unhappy with one of our products, Natixis undertakes to consider your claim and provide you with a written response.

You can make a claim in three different ways :
  • Your first step should be to contact your usual contact person within the bank

  • If you fail to receive a satisfactory response, you should then make a written submission to the following address:

    NATIXIS
    Claims Department – Corporate & Investment Banking
    47 Quai d’Austerlitz
    75013 Paris
    reclamations-bgc@natixis.com

    Natixis undertakes to reply within 60 days.

  • As a final resort, and only in the absence of a satisfactory solution, you should make a written claim to the FBF Mediator at the following address:

    The Mediator
    CS 151
    75422 PARIS Cedex 09
The mediator is empowered to consider disputes involving individual clients about the management of their day-to-day transactions, savings and loan schemes, payment systems and financial instruments.
The Mediation Charter can be accessed on the FBF Mediator’s website : www.lemediateur.fbf.fr. The mediator will only act after all previously indicated internal avenues of redress have been exhausted.
He will reply directly to you within two months.
The Autorité des Marchés Financiers has an Ombudsman's Office to mediate disputes. The Ombudsman may be contacted by any person or legal entity involved in a dispute of an individual nature falling within its jurisdiction:

The AMF Ombudsman
Autorité des marchés financiers
17 place de la Bourse
75082 PARIS CEDEX 02
France

The AMF Mediation Charter can be accessed on the AMF’s website: www.amf-france.org